Need to return an item? Please call 800-447-5958 for instructions or email us at CustomerService@NestFamily.com to receive a Return Authorization Number.
Defective or Damaged Product Replacement:
If you have received damaged or defective product, you must contact Customer Service within 14 days of the original invoice date for assistance in returning the product. If the product is still available, we will replace it at our expense including the shipping costs for the replacement item. If the product is no longer available, we will provide you with a web store credit. For assistance with your return, please contact our Customer Service department.
Incorrect Shipped Item Replacement:
If the item you received was not the item you ordered, you must contact Customer Service within 14 days of the original invoice date for assistance. If the product is still available, we will immediately ship the correct item to you at no cost to you. If the product is no longer available, we will provide you with a web store credit. For assistance with your return, please contact our Customer Service department.
If you are not satisfied with your purchase, we will be happy to exchange it for another item, subject to the criteria below. A 20% restocking fee applies should you choose to have your purchase refunded rather than exchanging it for another item. Shipping and handling charges are non-refundable. Returns are accepted only within 30 days of original purchase date shown on invoice and require a Return Authorization Number. Please contact Customer Service to receive a Return Authorization Number and be sure to include this in your shipment.
- To receive a refund, merchandise must be returned in original, unopened, unused, resalable condition. As we cannot refund product damaged on its return to us or product not received by us, we recommend that you insure your return package and ship it with a tracking number.
- We do not accept partial returns of DVD collections, curriculum kits or curriculum mega-kits.
- For packaged items, no refunds are available if the package has been opened unless the item is defective. Packaged items include toys, games, crafts, puzzles, hobby items, science kits, DVDs and software.
- Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.
- Seasonal and clearance items are NON-RETURNABLE.
- Returns MUST include a copy of your sales invoice, a brief explanation of the reason for the return including your name and address and a Return Authorization Number.
- PLEASE NOTE: Any item that does not comply with the above policies at our discretion may be rejected or will be subject to a significant restocking and processing fee.
How long will it take to get a Return order replaced?
If you return an item to NestFamily, please allow 4-6 weeks for your return to be received and processed. If you are expecting a replacement shipment, please allow 6-8 weeks for the new package to arrive at your address. For more information, please e-mail our Customer Service department or call us toll free at 800-634-4298, Monday – Friday, 8am-5pm CST.