Confronting Without Offending
Meeting face–to–face to resolve an issue is difficult, but Pegues makes it easier by revealing how to avoid complications, sharing examples of good communication, and offering specific steps for dealing with conflicts. Readers will discover:
effective and compassionate techniques for handling conflict
practical strategies for resolving conflict
how personality types influence discussions
suggestions for minimizing defensiveness
ideas for developing and promoting cooperation
Confronting Without Offending gives readers the tools to successfully talk over and resolve issues and misunderstandings at home, at work, and in social situations.